Before contacting us, please check if your question is in the list below.

My package has not arrived yet

All orders are dispatched within 48 hours after your personalisation has been completed.

To track the progress of your order click here

I have not received an order confirmation email

Order confirmation emails are sent automatically after your order to the email address you entered. Please check your spam folder, it is possible that the order confirmation email is in there.


We thank you in advance for your understanding.
Take good care of yourself and your loved ones during this difficult period.

Best regards,
The PuppySafe team

You will have answers in the next 24 working hours
Please contact us by email at
phone: +447488862992

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