Terms of service
Terms and conditions of use
Our privacy policy is designed to build a relationship of trust between you and our services in order to provide you with a positive experience in a completely transparent manner.
This policy will help us to take into account your requirements and meet your expectations.
In order to respect your trust, PuppySafe makes it a priority to respect your personal data and the privacy of our customers (hereinafter referred to as "Your Data").
In order to be fully transparent with you and to ensure that you can use our website www.Puppy-safe.co.uk in all its available versions and related applications (hereinafter the "PuppySafe Website") safely, we make available the way in which we process your data, so that our services are always in line with the respect of your rights. In this way, we ensure the security, confidentiality and non-impairment of your privacy and data across all our platforms.
We and our policy ensure that all necessary precautions are taken to protect your data from disclosure, loss or alteration. Therefore, we provide you with all the elements that will allow you to easily understand how we handle your data. The data will only be kept for as long as is necessary for the purpose of the management and processing. You will of course be able to access and modify your data at any time, as it will be available in your personal areas of the PuppySafe website.
To this end, we endeavour to take all necessary steps to comply with applicable data protection law.
Thus, hereby, the undersigned PuppySafe undertakes to respect the essential principles of the general European regulation and French law on the protection of personal data, by providing you with information on the existence and methods of the data processing applied here (paragraph 3), the rights you have with regard to your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Information about possible transfers to a third country or recipients is also made available, as well as the storage time of the collected data (paragraph 5) and the security measures (paragraph 9).
1. WHO ARE YOU?
When we refer to "you" in this Privacy Policy, it is simply because it relates directly to you as a customer of PuppySafe, if you have placed an order on the PuppySafe website, as a customer of PuppySafe if you have created a customer account but have not ordered any products or services, or as a visitor to the PuppySafe website without having created a customer account or placed an order.
2. WHO ARE WE?
PuppySafe is a company with its headquarters in France.
PuppySafe publishes the PuppySafe Website and as such, it processes your Data in its capacity as data controller.
3. WHAT DO WE PROCESS YOUR DATA FOR?
3.1 When do we collect your personal data?
Your personal data may be collected if you visit the PuppySafe website using cookies, create a customer account on the PuppySafe website, place an order for one of our products or services or agree to be a member of our newsletters (SMS, emails).
We use your personal data to make your browsing on the PuppySafe website easier and to offer you a more personalised experience. This allows us to better process your orders, make payment in installments available, prevent fraud, provide refunds when necessary, and manage your customer reviews.
3.2. Your navigation on the PuppySafe Website
In order to enable you to browse the PuppySafe website, we process your data with your consent as the legal basis for this.
3.3. Processing your orders
We use your data to process your orders.
We use your data to manage mediation, customer relations (including through social networks), our after-sales and distance selling services, our marketing and business development activities for the PuppySafe website, as well as for the management, delivery and transport of orders.
The performance of the contract between the two parties (you and us) is the legal basis for processing this data.
PuppySafe's legal obligation is the legal basis for processing, in relation to the management of product recalls. Your consent or our legitimate interest is the legal basis for processing for marketing and business development purposes, as appropriate. Your consent is the legal basis for the implementation of the "flash" payment.
3.4. Payment in instalments
For orders concerned by payment in instalments and for certain customers, your data is processed in order to be able to offer you this type of payment. The implementation of the contract between the two parties is the legal basis for the data processing. However, your consent remains the basis for the processing of your bank data.
3.5. Customer reviews
In order to be able to share your feedback with our customers and visitors and to allow you to leave feedback on the PuppySafe website we use your data on the legal basis of your consent or legitimate interest.
3.6. Collection of payments and combating fraud
In order to enable the collection of payments and the fight against fraud, we use your data.
This also enables us to ensure the security of payments.
The enforcement of this contract between the two parties and the legitimate interest of PuppySafe, as the controller, are the legal bases for this processing.
3.7. PuppySafe's advertising management operations
PuppySafe's advertising management operations are managed through the use of your data.
This will enable us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organisation in charge of managing objections to telephone canvassing, solicitations, the setting up of our competitions and lotteries or any other operation for promotional purposes except online gambling.
The legal basis for the above statements is the consent of the user or the legitimate interest of PuppySafe.
4. WHERE DOES YOUR DATA GO?
Your data is sent to several PuppySafe internal departments
It is not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be passed on to several service providers specialising in banking, customer relations, after-sales service, delivery, IT development, website management or the provision of guarantees or insurance.
For the implementation of the payment in x times, your data can be shared with service providers such as payment and transaction centres (banks...), or call centres for the management of business processes or customer experience, or, for customer reviews, to a customer review collection and processing manager.
PuppySafe's advertising network is managed, thanks to your data, by clients of the network and advertisers.
5. DATA RETENTION
The data PuppySafe collects is retained only for as long as it is necessary to set up and carry out the operations listed in paragraph 3 of our privacy policy.
We retain some of the data collected by PuppySafe for a period of time:
In current archives for prospects, for 3 years from the last contact of the customer (they are therefore available for consultation by PuppySafe services). We do not carry out any intermediate archiving of this data (for data of administrative interest to certain departments, such as for litigation, the retention periods are set by the applicable statute of limitations).
With regard to our orders, your data will be archived in the current archives for 5 years from the end of the use of the customer's orders, and in the intermediate archives for 5 years from the end of the conservation in the current archives. The same applies to customers.
Bank details are stored in the current archives for the entire period of validity of the bank card (plus one day). There is no intermediate archiving of bank data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
6. EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access to, modification of and rectification of your Data.
6.2. You have the right to request the restriction of the processing of your Data.
Important note: to do so, you must challenge the accuracy of your personal data for the time necessary for us to verify its accuracy. Or, if you believe that our use of your personal data is unlawful, you may request that we limit our use of your personal data and not erase it. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defence of your legal rights, in the event that you decide to exercise your right to object for the time required to verify whether the legitimate reasons we are pursuing prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, PuppySafe will still be able to retain it in an intermediate archive format for as long as is necessary to meet its legal, accounting and tax obligations.
6.4. You are entitled to request the exercise of your right to object to the processing of data for commercial prospecting purposes.
In the case of e-mail marketing, you have the right to request the modification or unsubscription of newsletters by clicking on the "unsubscribe" hypertext link available in all newsletters, or by navigating directly to the contact page of the PuppySafe website.
In the case of SMS canvassing, it is possible to unsubscribe by texting "STOP SMS" to 36007, or by going to the contact page of the PuppySafe website.
6.5. You have the right to transmit post-mortem rights regarding the retention, deletion and communication of your personal data.
In the absence of such a right, your successors and heirs have the right to contact PuppySafe to gain access to the uses of the data and to enable the "organisation and settlement of the estate of the deceased" and/or to close the account on the website and/or to request that the processing of the personal data not continue.
You may also request that your data not be communicated to a third party in the event of your death.
6.6. You are entitled to request your right to portability.
6.7. You have the right to withdraw your consent to the processing on this legal basis.
Important clarification: If you decide to withdraw your consent this will not affect the lawfulness of the uses made prior to your withdrawal of consent.
6.8. You are entitled, at any time, to lodge a complaint with the relevant supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (together with your email, name, surname, copy of your ID and postal address) to the PuppySafe data protection delegation by email to contact@Puppysafe.co.uk and/or by post to PuppySafe.
Within a maximum of one (1) month from the date of receipt of the complaint, we will send you a response.
7. COOKIES
7.1. What is a cookie?
When you browse a website such as PuppySafe's website, the latter may then, according to your choice, insert a text file on your receiver (computer, telephone or tablet), through your browser.
This text file is called a COOKIE. This cookie then allows the website like PuppySafe, during the prescribed time of validity or recording of the cookie, to identify your receiver used when you make another visit.
Only the sender of a cookie can read or modify the information contained in the cookie.
7.2. What are cookies used for on www.Puppy-safe.co.uk?
We can categorise different types of cookies. Some are issued directly by PuppySafe and its service providers, but some are issued by third party companies.
7.2.1. Cookies issued by PuppySafe and its service providers
There are several categories of cookies that may be placed on your transmitter when you browse our website:
7.2.1.1. Essential" cookies
In order to access our site, "essential" cookies are necessary, for example to be able to place an order.
If they were not present, you could encounter problems navigating the site and be unable to place an order.
Essential" cookies also allow PuppySafe to track its activity. They may be placed on your transmitter by PuppySafe or by its service providers.
7.2.1.2. Analytical and personalisation cookies
Analytical and personalisation cookies are not compulsory, they will allow us to facilitate your searches, optimise your experience with us, and thanks to them we will be able to better target your expectations as well as adapt our offers and maximise the organisation of our site.
7.2.1.3. Advertising" cookies
Advertising cookies are displayed in the spaces reserved for advertising on our site. The interest for you is that your browsing time is improved and optimised by the presentation of offers and advertisements relevant to you.
To do this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your desires and interests at the time, through your recent browsing history on other sites.
This avoids presenting you with advertising content that is of no interest to you. At the same time, PuppySafe prefers to see its offers and advertisements delivered to users who are interested in them.
The advertising content offered may contain cookies issued by PuppySafe or its suppliers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third parties
Third parties using cookies on our site use their own privacy policies. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
While you are browsing our site, we may include third party software applications on our site to provide you with the ability to share content and/or your opinion from our site with others, for example when you click on the "share" or "like" buttons on social networks.
These social networks can then use these buttons to identify you even if you have not used them while browsing the site. It is possible for them to do this if when you last visited the site you were simultaneously logged in or active on your social network transmitter. We have no control over what they do, or what data they have.
To find out more about how your data and advertising content is used, you can go to your social network and check their privacy policies. You should then be able to use these policies to manage your settings according to your preferences on the user accounts of each of the social networks you are registered with.
To view the privacy policies of the above-mentioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Concerning our advertising network, we remind you, as mentioned above, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third party service providers of the advertiser, etc.).
They can therefore, with these cookies and during the prescribed time of validity of these, propose advertisements in the places made available for third party advertisements, count the number of contents that they propose in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they will be able to claim the sums that are due to them and establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their advertisements, and therefore target you and personalise their content if necessary.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains numerous options that you can adjust according to your preferences. You can then choose whether or not to accept cookies on your browser.
However, if you choose to accept the recording of these cookies on your sender, then, when you visit sites or content with cookies present, these will automatically be recorded on your sender.
Depending on your preferences, you can choose to activate a reminder asking you whether you accept or reject cookies before they are stored, or you can refuse to accept the storage of cookies on your sender at any time.
However, it is important to note that the choices you make when setting these parameters may modify or alter your navigation on the Internet or on certain sites or services that require the use of these cookies (such as placing an order on our site for example).
In the event that you prefer to refuse these cookies on your transmitter or delete those already saved, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to save or have access to the cookies used for their functioning.
7.3.1. How to choose your options depending on your browser?
You have different options and choices available to you depending on your browser. In order to have more, you can consult the help menu of your browser.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™ : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™ : http://help.opera.com/Windows/10.20/fr/cookies.html
8. TRANSFERS OUTSIDE THE EUROPEAN UNION
In most cases, your data is held within the European Union.
However, where our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not conducted a compliance assessment.
In this case, we take steps to ensure that such data sharing is done in accordance with the relevant regulations and that protection of your privacy and fundamental rights is guaranteed (e.g. by using European Commission contractual clauses).
The Data Protection Officer can, on request, give you more information about the data transfer.
9. SECURITY MEASURES
With the technical and organisational measures we take, we can guarantee a level of security that is in line with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. In doing so, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the processing, but also the identified risks.
In addition, we are up to date with the PCI DSS payment card industry security standard, which reflects our commitment to security.
10. PROFILING AND AUTOMATED DECISION MAKING
Through the automated processing we use (e.g. profiling), you are subject to legal effects that affect you.
This is necessary for the conclusion or performance of the contract between you and us.
This is how we can offer and carry out automated customer identification and "4 x payment". The basis for this is the analysis of different variables concerning the type of products, services ordered, or the customer profile.
If the risk is evaluated with these statistics as being too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though the decisions are automated, so you can give your opinion and/or oppose the automatic decision.
11. POLICY UPDATE AND REVISION
Our personal data policy will be updated whenever necessary in order to be always in accordance with the regulations applicable to the protection of your data (at least every three (3) years).
SMS Marketing and Notifications: By signing up for SMS notifications, you agree to receive recurring automated marketing messages to the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP to get help. Msg & Data rates may apply. For more information, see the privacy policy and terms of use.
27 April 2022.